Frequently Asked Questions
Find answers to the most commonly asked questions about our vehicles, services, and processes.
What types of vehicles do you offer?
We offer a wide range of quality vehicles including sedans, SUVs, hatchbacks, pickup trucks, and commercial vehicles. All our vehicles undergo thorough inspection to ensure they meet our quality standards before being offered for sale.
Can I test drive a vehicle before purchasing?
Absolutely! We encourage all potential buyers to test drive vehicles before making a purchase. Simply contact us to schedule a test drive appointment. Please bring a valid driving license and be prepared to provide basic information for our records.
Do you accept trade-ins?
Yes, we accept trade-ins! We can evaluate your current vehicle and provide a fair market value that can be applied toward your new purchase. Our team will assess your vehicle's condition, mileage, and market value to give you the best possible trade-in offer.
What financing options are available?
We offer various financing options including bank loans, hire purchase agreements, and partnerships with leading financial institutions. Our finance team can help you find the best option based on your credit profile and budget. We work with multiple lenders to secure competitive rates.
What documents do I need for financing?
For financing, you'll typically need: Valid ID or passport, proof of income (pay slips or bank statements), employment letter, KRA PIN certificate, and proof of residence. Additional documents may be required depending on your chosen financing option.
How long does the financing approval process take?
The financing approval process typically takes 1-3 business days, depending on the lender and completeness of your documentation. We strive to expedite the process and will keep you informed of the status throughout.
Do you provide after-sales service?
Yes, we provide comprehensive after-sales service including routine maintenance, repairs, and genuine parts replacement. Our certified technicians ensure your vehicle remains in optimal condition long after your purchase.
Where can I service my vehicle?
You can service your vehicle at our Mombasa service center or at any authorized service center. We provide a list of recommended service providers and can schedule appointments for your convenience.
What warranty do you offer on used vehicles?
We offer a comprehensive warranty on all our used vehicles, typically ranging from 3-6 months depending on the vehicle's age and condition. The warranty covers major mechanical components and provides peace of mind with your purchase.
What does the warranty cover?
Our warranty typically covers engine, transmission, electrical systems, air conditioning, and other major mechanical components. Wear and tear items like brake pads, tires, and batteries are generally not covered. Full warranty terms are provided with each vehicle.
How do I know if a vehicle has been in an accident?
All our vehicles undergo thorough inspection and we provide a detailed vehicle history report when available. We are transparent about any previous accident history, and our inspection covers structural integrity and safety systems.
Can I reserve a vehicle while arranging financing?
Yes, you can reserve a vehicle with a small deposit while you arrange financing. The reservation period is typically 5-7 days, giving you time to secure financing without losing the vehicle to another buyer.